Firstly, nominations for customer services –
PC World – after an unfortunate encounter with a customer services rep, yes, the one who said ‘ I’m talking now, you may speak when I’ve finished’, they refunded us on the Acer that we bought 22 months ago.
Tesco – We bought a new Acer from them, it kept crashing. 3 days later we took it into the local store who refunded the money no questions asked.
Symantec (Norton) – I wanted to transfer the subscription from the defunct Acer to the new Dell but ‘Help’ told me I needed to uninstall from the old machine first…….problem as the old computer is defunct! A lovely techie sorted it for me, and that’s where this entry’s title comes from.
Setting up the new desktop, all well, printer set-up, broadband connected but mail, that had me stumped so I phoned ex-BIL. Following his instructions I typed in the Go to my PC website address, entered a code, clicked a few boxes and the computer was under his control. I sat there and watched the cursor skipping over the icons, boxes opening and closing, scripts and codes being typed and, like magic, an unseen hand had set up the mail.
Next I set about how to sort out Norton. Hmm, stumped as I couldn’t access the broken desktop. Now, I’m not usually a person who joins user groups but years ago I had registered with the symantec club, I decided to visit the club and see what they could offer. I admit that I didn’t hold out much hope as I had heard bad things about Symantec but how wrong I was. Before long I was ‘chatting’ on-line to a techie, and within 5 minutes I was once again logging on to the Go to my PC website from where my techie chatroom friend took control of my PC downloaded and then set-up my Internet Security.
Freaky and amazing.