A quick precis. The G.P told me that I was being referred. 3 weeks later I received a letter from the G.P’s giving me ‘secret’ passwords which would allow me to book my appointment on-line. After a couple of weeks of receiving the same message telling me that were no appointments available I phoned the appointment people who knew which hospital I had been referred to, but not which consultant. They told me they would now organise my appointment. So much for ‘Choose and Book’, I have neither chosen or booked. A couple of weeks ago I had a letter from the appointments people reminding me to book. I wasn’t sure what to do but basically I was so wrapped up in my step-fathers demise that I forgot about it.
A the beginning of last week I received a letter from the hospital my G.P had chosen for me. Huge excitement, was this my appointment? No, it was this:-
Thank you for choosing ………………..NHS Trust
W have received your appointment request from the Choose and Book appointments line. We are sorry that there were no appointments available when you tried to book and we will be in touch with you as soon as possible.
Please rest assured we are dealing with your request. There is no need to contact us further unless the points below are applicable:
- You have booked your appointment at another hospital
- You no longer require an appointment
- You have not heard from us within two weeks to arrange an appointment
In the meantime please disregard any reminder letters from the Choose and Book Appointments Line.
Oh well, at least it answers my question about the other reminder letter. The letter was dated 06.08 so I should hear from them arranging an appointment by the end of the week. I am feeling rather guilty about the trees which have been felled to provide the paper required to give me an appointment.