This ridiculously tortuous system is continuing to confuse and confound me. Having failed dismally in my attempts to choose and book on-line I finally gave-up and spoke to a human being (see my previous post), I thought that I had sorted everything out, now I’m not so sure. Yesterday I received a letter from ‘The Appointments Line’, yet another off-shoot of the NHS, telling me that ‘our records show you may not have booked an appointment for your referral yet’ and telling me to ‘do so as soon as possible’. My referral wasn’t to see a psychiatrist but I’m beginning to think that seeing a shrink may be the culmination of attempting to negotiate this bureaucratic maze. Perhaps the difficulty in booking an appointment is inbuilt deliberately so as to make patients give up trying and then reducing the waiting lists.
Now, what do I do? Phone them again or wait and see?