By Wednesday evening an engineer still had not arrived, even though we had been assured that morning that one would be with us some time PM. Hubby contacted Virgin, no we were not booked in a for a visit that day, but in a weeks time. Much Customer Services, Customer Care (a misnomer) and Tech support calling ensued, all with each other passing the buck. I had thrown in the towel, Hubby was amazed at the way Virgin Media were behaving.
Yesterday, late morning, a phone call from an engineer to say he would be round within the hour, and he was. I delayed setting up the broadband, they only install the modem, they don’t then connect you to the internet, as I wanted to have time, and peace, to set it up. How right I was. I was scuppered at the first hurdle, an error message telling me that my PIN was wrong, phone the tech guys. I remained calm, phoned a techie, and this lovely man then took over and did it manually. My gratitude knew no bounds. He also gave me an idiots guide to setting up my router and within half an hour I was up and running.
The successful re-install of my internet was the culmination of a good day. Louis had his hip scan, a routine for any baby who has been breech leading up to, or at, birth and his hips are fine. Now it’s just the hearing test and the paediatric review for his occult spina bifida. Whilst his Mummy took him to the hospital Jamie and Amy stayed with me. Apart from whilst Louis was on SCBU this was the first time the twins have been separated, not that either of them knew anything about it as they both slept. They are now both 9lbs plus and quite chubby. For a couple of weeks they have been smiling but yesterday Jamie was trying to giggle and coo, he went so red from the effort of it all that at first we thought he had wind then we realised that he was just trying to communicate. Generally Louis is a day behind his brother so daughter should be having both of them gurning at her today!