In response to my previous rant about Haart Estate Agents, or perhaps more correctly one branch and one employee, the Customer Service Manager left a comment on the post ‘inviting’ me to contact her with my concerns. Two emotions immediately coursed through my system, the first was, for some unknown reason, embarrassment, which caused me to blush and the second was pleasure that Haarts appear to be concerned about the service provided, or not provided, to a customer. I phoned daughter who told me to e-mail back with the information that on Friday letters were sent to the Head Office, the Branch involved and to the person responsible, Simon. I’ve done this and hope that the response is positive and procedure is tightened up. What it is impossible to communicate is the utter frustration experienced throughout 6 months of the sale, exchange and completion. There have been many times when I have wanted to go into the branch and confront Simon publicly about his attitude, his seeming desire to, if not obstruct, at least not further the sale and his complete inability to empathise with a couple experiencing a complicated pregnancy where stress could only make things worse. As an example of how poor communication had become, Simon moved to another branch during this debacle but didn’t bother to inform daughter of this fact. The reason I didn’t blog before the move about which estate agents were involved was wholly due to a commonly held belief that Simon was already deliberately not doing all within his power to move things along. This was felt to be due to the fact that the house daughter was purchasing had been with him, but daughter was buying through another agent as it was their details she had received first and, therefore, he was peeved by this loss of commission. This is just supposition but it certainly prevented me from performing my ‘outraged Mother’ act!
Anyway, if there are any further developments about this I shall blog them. Here’s hoping something positive happens.