Nominations are invited for the most useless, guaranteed to never have have what you want in stock, poorly laid out baby store in the UK. I nominate Mothercare. So, the readers of Parenting Magazine have voted Mothercare their ‘favourite parenting retailer of the year’. In their catalogue Mothercare boast that ‘you will find a huge range of pushchairs….expert staff on hand to help you’. Well, here in the home counties, two different home counties in the last week, there was not a ‘huge range’ of anything, especially cot mattresses, fitted cot sheets, or stage 0 car seats, the only things we wanted to buy. I do have to admit that a helpful member of staff, she appears to be in the minority, phoned around to see if any other local Mothercare stores had them, they hadn’t. Daughter was plodding around the store muttering about how much she hates Mothercare and she wishes that people wouldn’t give her their ‘so**ing’ vouchers ‘cos it means she has to go there. I suggested that she write to customer services and express her irritation, she says that Edwina Currie bad-mouthed them on TV and in the papers and even that didn’t work so why should her grumbles make them sort their act out? I can sense people saying ‘why didn’t you phone ahead? Their catalogue suggests that as a good idea’. Don’t worry, I’ve tried that and, guess what, no one answers the phone. Mumsonline seem to think Mothercare is wanting in the customer service department, I just find them a really frustrating, overpriced, poorly stocked disappointment. Oh, nearly forgot. The store today had two large piles of returned goods, on the floor, shoved against the far wall behind the till and whilst waiting for daughter to be served two people returned deficient items. This was after Amy and I found that all the toys they had for customers children to amuse themselves with were broken, but still on the shop floor. Good advertising.
This is the first of two rants. The second rant I can’t publish until after midday on Friday.